Human resource management system for BPO and shared services in Malaysia
Track attendance, schedule shifts and manage leave for agents and back-office teams. Set it up yourself in 15 minutes. No consultant, no training.
Free for your first 25 employees · No credit card
What is a human resource management system, and how does a BPO use it?
A human resource management system keeps employee records, attendance, leave, and shifts in one place, so managers stop chasing updates in spreadsheets and chat groups. Employo is a simple, browser-based one for Malaysian BPO and shared services teams without an HR department.
Employee attendance management system for round-the-clock teams
Employo helps businesses with 24/7 operations track employee attendance through online clock-ins. Team leaders can check who is present, late or absent and review attendance across different shifts. Where supported, office Wi-Fi restrictions help on-site staff clock in from the workplace, reducing reliance on fingerprint machines.
Everything Malaysian BPO teams need, nothing they don't
Core tools designed specifically for customer support, service desk and back-office operations in Malaysia.
Shift schedules for teams that run around the clock
Employo makes it easier to organize day, evening, night and rotating shifts for teams working around the clock. Assign employees to customer support, finance operations and service desk teams, then publish schedules in one place.
Approve leave without breaking your coverage
Staff request time off through their own profiles. Team leaders review existing absences and queue coverage before approving, preventing critical support desks from running short.
Every agent and employee record in one place
Employo helps businesses organize employee profiles, roles, teams, departments and relevant employment documents. Managers can group employees by process or team and use role-based permissions to control access to staff information.
Attendance, leave, shifts and holidays, all connected
Shifts, attendance, leave and holidays work together, so one question doesn't need four tabs.
Round-the-clock shifts
Create and publish 24/7 rotational rosters, night shifts, and duty schedules with one click.
Agent attendance
Track live browser check-ins with office Wi-Fi restriction—eliminating biometric queues.
Queue-safe leave
Approve agent time-off requests with real-time visibility over minimum shift coverage.
Malaysian holidays
Federal and state public holidays sync automatically with support and service schedules.
Actual working hours
Calculate accurate working hours from verified attendance logs for seamless payroll processing.
A human resource management system without the extra modules
Employo is made for teams of 20 to 200 without an HR department. It does attendance, leave, shifts and records. It isn't a call routing, quality scoring or forecasting tool, so those stay where they are.
Keep your existing dialers, telephony, CRM, and QA tools intact. Employo runs the core workforce essentials smoothly without touching contact center operations.
Leave the spreadsheets and WhatsApp chats behind
No more confirming shift swaps and leave days in the team chat.
The old way
Spreadsheets → WhatsApp messages → Manual updates → Mistakes
With Employo
One system → Easy changes → Everyone stays updated
Who uses Employo in shared services and BPO
Designed for companies operating multiple teams across different functions in Malaysia.
Customer support and contact centers
Follow agent attendance and plan shifts around the clock.
Finance and accounting operations
Keep schedules, leave and records for back-office teams in order.
IT service desk and technical support
Cover shifts and time off without gaps.
HR and admin back office
Keep every record in one place.
Set up Employo in 15 minutes.
Add your team
Put your team in and group them by squad — backend, frontend, mobile, QA, or DevOps.
Set on-call rotas and holidays
Build your shift patterns, on-call schedules, and pick your Malaysian state public holidays.
Invite your developers
Send the invites. Your tech team can log check-ins and check on-call schedules the same day.
Frequently asked questions
Clear answers about managing BPO & shared services attendance, shifts and leave with Employo.
